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He has spoken at various industry conferences on a variety of topics ranging from storytelling and marketing to virtuality reality and drones.

These stories manifest as cinematic narratives and documentaries, virtual reality environments, VFX and various 3D animations on a broad range of topics.

He will also focus on the importance of analytics and measurement in a customer experience that is heavily influenced by the digital world.

Synopsis: Developing an airport means going through different expansion seasons: major developments, local expansion, short-term fixes and optimisations.

She is committed to creating more efficient operations in compliance with regulations and service level agreements, and the development of new services to continuously improve the passenger experience.

The resulting apron congestion will lead to increased luggage delivery time to passengers.

Mathew Garner Founder Ethos Farm UK Biography: Mat is the owner of Ethos Farm, an award-winning technology solutions provider that uses innovation to empower front-line teams, which in turn drives an improved end-to-end physical customer experience.

He is leading the BSI's Smart Borders project group as part of the national Smart Borders deployment.

Brian Engle Director of Customer Experience Greater Orlando Aviation Authority USA Biography: Brian is currently the Director of Customer Experience with the Greater Orlando Aviation Authority, a position he has held since 2014.